Frequently Asked Questions
Everything you need to know about your SIELLA experience.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our contemporary fits may vary slightly between collections.
What is SIELLA's return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to initiate a domestic return or exchange.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order ships, you will receive a confirmation email with a tracking link to monitor your delivery.
Do you ship internationally?
Yes, SIELLA ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
How should I care for my SIELLA garments?
To maintain the longevity of our fabrics, we recommend following the care label instructions on each piece. Generally, we advise cold machine washes and air drying for most of our collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.